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April 29, 2016 at 5:47 am #3136
I take it that you have checked that the lens is clean and dry?
Is the problem happening with the Lab App or the Consumer App or both?
May I suggest that you make two check scans:-
a) With SCiO Lab App: Keep the SCiO in the calibration holder, and scan the calibration surface, but as a normal scan.
b) Open the new Consumer App: Under painkillers. Use the solids sampling cup, with a paracetamol.
If these two still fail to give a valid scan you should email Dev for help.