Developer Terms and Conditions The Development Hardware Invalid Scan Error Reply To: Invalid Scan Error

#3136
rejsharp
Participant

I take it that you have checked that the lens is clean and dry?

Is the problem happening with the Lab App or the Consumer App or both?

May I suggest that you make two check scans:-

a) With SCiO Lab App: Keep the SCiO in the calibration holder, and scan the calibration surface, but as a normal scan.
b) Open the new Consumer App: Under painkillers. Use the solids sampling cup, with a paracetamol.

If these two still fail to give a valid scan you should email Dev for help.

  • This reply was modified 7 years, 11 months ago by rejsharp.
  • This reply was modified 7 years, 11 months ago by rejsharp.