Hi yorklaw,
Please answer the following questions in order to quickly pinpoint and solve the root of the issue.
Can you provide us with the e-mail address under which you placed the order? You can either send it here or to support@consumerphysics.com
Were you unable to login to both the SCiO smartphone app and SCiO Lab Web?
Did you receive a login email from Consumer Physics?
This email was sent to the email account used by the customer to place the SCiO order and may sometimes be found in the junk or spam folders.
Kindly awaiting your reply,
Ayelet,
The Consumer Physics Team