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i had a scio and my phone had already installed the Scio Lab,but i can not login?which account should i use?
Hi yorklaw,
Please answer the following questions in order to quickly pinpoint and solve the root of the issue.
Can you provide us with the e-mail address under which you placed the order? You can either send it here or to support@consumerphysics.com
Were you unable to login to both the SCiO smartphone app and SCiO Lab Web?
Did you receive a login email from Consumer Physics?
This email was sent to the email account used by the customer to place the SCiO order and may sometimes be found in the junk or spam folders.
Kindly awaiting your reply,
Ayelet,
The Consumer Physics Team
Hi,Ayelet,I got the scio sensor yesterday from a friend.i can not found the sign up hyperlink in scio homepage.So I sign up a developer account.I use my e-mail address(lymmm2@163.com) as my scio account,and I received this e-mail from your company.Then I open the Scio lab on my android phone，it told me that I have no access permission. Thanks for helping me follow this issue.Hi Jaewoo,
According to our records, your account is active. Please contact us at support@consumerphysics.com and specify what is the problem.
Ayelet,
The Consumer Physics Team
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